Collections

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Immediately upon receipt of an account placed for collection, a ten (10) day demand for the payment is mailed (if not already done by the clients office). Following this ten day period, if payment arrangements have not been made, a first collection notice is sent and intensive telephone collection techniques are commenced.

We work systematically in making every effort to collect each account this is assigned. Each collector is trained and required to actively pursue all accounts, addresses as part of our commitment to our clients.

Our collectors are trained and experienced in all facets of “skip-tracing?. Much time is dedicated to the ongoing education of the collection staff in all areas of diagnostics billing codes and procedures, changes in the insurance laws, collection practices, telephone etiquette and client relations.

All employees of Medical Management Services, Inc. are completely “cross-trained? in all facets of “The Fair Debt Collections Practice Act?. Each collector is assigned one hour per day for the purpose of “skip-tracing?. An experienced collector can successfully “skip-trace? seventy-five percent (75%) of their accounts. Since its inception, Medical Management Services, Inc. is affiliated with all three (3) national credit reporting agencies: Experian, Equifax, and Trans Union.

Any account that refuses payment, defaults on payment arrangements, or is determined to be uncollectible is reported to the appropriate credit bureau, unless otherwise requested by the client. Medical Management Services, Inc. is also affiliated with the credit bureau in Juarez, Mexico. Medical Management Services, Inc. is a member of the American Collectors Association, Better Business Bureau and the El Paso Hispanic Chamber of Commerce.